The role of Security Service at Citi Plaza is to provide a safe and enjoyable environment for our tenants and customers. The security department patrols Citi Plaza 24 hours a day, 365 days a year. The security office is located on the first level, south side near the York Street entrance. Uniformed, licensed, and radio equipped male and female Security staff patrol the mall providing a security presence and offering assistance, as required.
Security Services are available to assist mall patrons and tenants in many ways, including but not limited to:
- Assisting patrons with location of vehicles
- Providing first aid for any injuries or illnesses.
- Locating lost children
- Operating a lost and found property program for items found at Citi Plaza
- Ensuring personal safety through escorts and constant, uniformed patrol
In addition to patrolling the centre, our Security Service also patrol the parking lots and outer perimeter. These patrols serve to deter crime and identify suspicious behaviour. There is also a Security Dispatcher working 9am-7pm who is responsible for monitoring the closed circuit camera system which observes the interior and exterior of the Centre, as well as answering all incoming telephone calls for Security assistance. Calls for assistance are dispatched to the appropriate Security personnel. Our Security Service act as an important link with the London Police Service and other emergency services that may be required at Citi Plaza.
In order to further protect visitors to citi Plaza, the Centre acquired five (5) Automated External Defibrillators (AED's) and all members of the Security Service are trained in the use of these life-saving cardiac devices. All security personnel are also trained in First Aid and CPR.
To Contact Citi Plaza Security (24 Hr Emergency Hotline) Call: 519-434-5719